How important is it to hire a commercial carpet cleaner? Well, when you consider that customers make a first impression within 7 seconds, it’s fair to say it’s critically important.
Potential customers will look at and judge your space. To your customer, a clean area shows that you care, while a dirty one can leave a bad impression.
However, even though frequent cleaning is essential in keeping up appearances, choosing the right company is also important. Your space is important, so you need people you can trust to maintain it.
Read on for more insight into how to choose the best carpet cleaning company for your business.
Certifications & Insurance
Commercial carpet cleaners should always have the proper insurance, accreditations, and credentials. At the very least, they should have general liability insurance coverage to guard against any potential damage to your property.
While licensing isn’t required in Michigan for commercial carpet cleaning companies, looking for certified carpet cleaners is vital. For example, if a commercial carpet cleaner provides water restoration services, they would ideally have a certification from the Institution of Inspection Cleaning and Restoration (IICRC), demonstrating they use the most up-to-date practices to ensure safety and quality.
Ultimately, your chosen carpet cleaner should be more than willing to show you their insurance and certifications. It should be a badge of honor they’re proud to show off. If they aren’t willing to do that, then it’s best to move on.
Online Reviews & Testimonials
Every carpet cleaner boasts about its raving reviews and customer testimonials. You’re guaranteed to see happy customers when you visit their website. They may even give you references to call. Unfortunately, the only way to truly gauge customers’ thoughts is to look through the carpet cleaner’s online reviews.
Online review services and directories like Yelp, Google, Angi, and even Facebook will provide better insight into customers’ thoughts. These online review services give a grade out of 5 and a list of comments from existing customers. This will provide an unbiased view of how customers rate your chosen carpet cleaner. Be sure to take a closer look at reviews that provide before and after photos to visually see the difference the company made.
Service Breakdown & Equipment Used
Transparency is critical when it comes to hiring a commercial carpet cleaner. The company should provide a clear, concise, detailed breakdown of their services and charges. This means no hidden fees, surcharges, or unexplained extras. The last thing you want is to hire an unscrupulous contractor who hassles you on costs.
That transparency should also extend to the type of equipment used and a detailed and thorough explanation of their cleaning process. It’s not just about cleaning the carpets but ultimately about extending their life by using the proper methods to ensure a deeper clean.
Customer Service & Communication
A carpet cleaner can have the best equipment and lowest prices, but that won’t matter if their customer service is lacking and they don’t communicate. Schedules change, and your business needs to rely on a service provider who can immediately respond at a moment’s notice. After all, last-minute customer visits can cause havoc if you can’t reschedule a cleaning.
If you’ve called or emailed a cleaner and they take hours or even a day to respond, they’re not the cleaner you need.
Cost & Value
Don’t make the all-too-common mistake of choosing the cheapest option. The service is cheap for a reason, and more often than not, the contractor’s goal is to get the job done as fast as possible and move on. This might include using outdated equipment, poor cleaning processes, or cutting corners.
It’s always best to balance the cost of the cleaning with the reputation and quality of service provided. The best and most professional carpet cleaners will provide ongoing maintenance plans to reduce costs instead of having periodic cleanings.
They will take you through each step of their carpet cleaning process and should be more than happy to explain their services, how the cleaning works, and how best to maintain quality after cleaning. It shows when you’re dealing with a professional service provider, and you’ll understand it’s the right decision.
Start Your Search With Duo Care
Duo Care is a family-owned residential and commercial carpet cleaner in Michigan, providing services to customers in Macomb and Oakland counties and Grosse Pointe areas. We’ve been in business for over 40 years and are known for our honesty, integrity, and quality-first approach. As an IICRC-certified business, we maintain high standards to ensure the best results for our customers. We invite you to browse through our 400+ 5-star Google reviews. If you have any questions about our process and past work or would like to schedule a consultation, don’t hesitate to contact us—we have a quick response time and provide free estimates.